AI-Assisted Phone Calls: Answered and Dialled by the Phone Itself

Incoming calls are picked up by the AI; outgoing calls are dialled from the phone's own dialler. The AI follows the conversation, answers from your knowledge base and recognises when the call should end or be handed to a person.

Built Into the Dialler, Not Bolted On

Because clawvs works at system level, calls run through the handset's native dialler. On an incoming call the AI answers, understands what the caller needs and responds using the enterprise knowledge base — product information, frequently asked questions, after-sales rules and agreed talk tracks. On outgoing calls the same agent dials, introduces the purpose of the call and handles the conversation within the boundaries your team sets.

Conversation Awareness

• Real-time understanding: the agent follows the other party's meaning as the call develops, not from a fixed script.
• Knowledge-based answers: replies are retrieved from your knowledge base and injected into the conversation.
• Ending and handover intent: the agent recognises wrap-up signals and requests for a human, and closes or escalates accordingly.
• Voice that sounds like your team: with the speaker's authorisation, a cloned voice can be used — see voice dialogue.

Compliance Is Part of the Setup

AI-assisted calling is regulated differently in every market. Disclosure of AI involvement, consent for outbound calling and recording rules in your market are reviewed with you before any calling workflow goes live, and the workflow is configured to those requirements. The deployment checklist for your market is provided during the enquiry process.

Where It Fits

Customer-service lines that must never ring out, sales follow-up at a scale one team cannot dial by hand, appointment and delivery confirmations, and after-hours answering. See the customer service guide and the BPO guide.